The guarantee in one paragraph
Every order placed through this official site is covered for 180 days from the date your parcel is delivered. If you are not happy with your results — for any reason — email support@neurocleanau.com within that window and we will arrange a refund of your purchase price. Opened and empty bottles are fine; we would rather you actually took it.
How to request a refund
- Email support@neurocleanau.com with your order number and the email address you ordered with.
- Tell us briefly what did not work for you — it genuinely helps us improve.
- We will reply within one business day with return instructions.
- Once we confirm the return, your refund is issued to the original payment method.
Timing
- Refunds are processed within 3 business days of approval.
- Banks typically take a further 3–10 business days to show the credit on your statement.
- You will receive an email confirmation the moment the refund is issued.
What is covered
- The purchase price of your NeuroClean order
- Orders where bottles have been opened or fully used
- Single bottle, 3 bottle and 6 bottle packages
What is not covered
- Original shipping charges, where they applied
- Return postage, unless the product arrived damaged or incorrect
- Products bought from a third-party seller or marketplace — NeuroClean (now Synaptigen) is only sold through the official Synaptigen order page, and anything bought elsewhere cannot be verified or refunded
Damaged or incorrect orders
If your parcel arrives damaged, or the wrong package was sent, email us a photo within 7 days of delivery and we will replace it at no cost to you.
Cancelling an order before dispatch
Orders usually leave the warehouse within one business day. If you need to cancel or change your delivery address, email us as quickly as possible and we will do our best to catch it before it ships.
This policy sits alongside your rights under Australian Consumer Law, which are not limited by anything on this page.